Job Description
The Data Entry & Call Centre Intern will support data management, customer engagement, lead generation, and client communication activities while gaining practical experience in customer service, data processing, and remote operations. The intern will be responsible for maintaining accurate records, conducting outbound and inbound calls, and supporting organizational outreach initiatives.
Key Responsibilities
• Accurately enter, update, verify, and maintain records in company databases and systems.
• Review and clean data to ensure completeness and accuracy.
• Conduct outbound calls to customers, clients, leads, or stakeholders as assigned.
• Receive and handle inbound calls professionally and courteously.
• Provide information about products, services, programs, or campaigns.
• Follow up on inquiries, appointments, registrations, and customer feedback.
• Maintain detailed records of calls, interactions, and outcomes.
• Generate daily and weekly activity reports.
• Meet assigned call, outreach, and data-entry targets.
• Escalate customer concerns and inquiries to the relevant departments.
• Support surveys, research, and lead-generation activities.
• Adhere to company data protection, confidentiality, and communication standards.
• Perform any other duties assigned by the supervisor.
Requirements
• Currently pursuing or recently completed a Diploma or Bachelor's Degree in Business Administration, Communications, Customer Service, Information Technology, Marketing, or a related field.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in data entry.
• Good customer service and interpersonal skills.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to work independently and manage time effectively in a remote environment.
• Comfortable making and receiving a high volume of phone calls.
• Strong organizational and record-keeping skills.
• Must possess a personal laptop in good working condition.
• Must have reliable internet connectivity and access to a smartphone.
• Ability to maintain confidentiality and handle sensitive information professionally.